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SHIPPING & RETURNS

SHIPPING

We deliver all orders within Australia using Australia Post Express Post. A tracking number will be emailed to you for real-time tracking.

  • Free Express Shipping: Orders over $99 AUD (after discounts) qualify for free Express Post delivery.
  • Standard Express Shipping Fee: A fee of $15 AUD applies to orders under $89 AUD.

Orders placed by 1:00 pm AEST Monday to Friday will be dispatched the same day if items are in stock; otherwise, dispatch occurs the next business day. Standard delivery takes approximately 5-7 business days for back-ordered items.

Unattended Delivery Instructions
Selecting unattended delivery at checkout provides authority for Australia Post to leave your parcel at your specified location without a signature. By choosing this option, you accept responsibility for any loss or damage to the parcel once delivered.

Additional Fees for Undeliverable Items

  • Unclaimed Parcels: Any parcel returned to us because it was unclaimed will incur a re-shipping fee of $15 AUD. We will send you a separate invoice for this fee.
  • Incorrect or Incomplete Address: Parcels returned due to an incorrect address will also incur a $15 AUD re-shipping fee. An invoice will be sent for payment.

If a refund is requested for returned items due to an incorrect address or being unclaimed, a $15 AUD fee will be deducted from the refund total.

Please note, Tina Roche Skin & Aesthetics assumes no responsibility for parcels marked as "Delivered" by Australia Post, unless products are faulty. Faulty items must be reported within 14 days for a refund or replacement (see Returns).

All prices are listed in Australian Dollars (AUD).

Returns

Money-Back Guarantee on Unopened Goods
If you're not completely satisfied with your purchase, unopened items may be returned within 14 days of delivery.

  1. Contact Us: Email us at info@tinarocheaesthetics.com.au to notify us of your intent to return unopened goods.
  2. Shipping the Return: Products should be securely packaged and sent to: Tina Roche Skin & Aesthetics
    42 Maryland Street
    Stanthorpe QLD 4380
    Australia
  3. Refund Process: Once we receive and confirm the goods are unopened, we will process a full refund for the item(s). Refunds are issued to your original payment method (PayPal, AfterPay, or credit card).
  4. Shipping Costs: Please note that original shipping costs are non-refundable.

Faulty Products

Returns for opened goods are accepted only if items are deemed faulty. To report an issue:

  1. Contact Us: Email info@tinarocheaesthetics.com.au within 14 days of delivery with details of the fault.
  2. Shipping the Return: Please send the items to: Tina Roche Skin & Aesthetics, 42 Maryland Street, Stanthorpe QLD 4380
  3. Refund of Return Shipping: We will reimburse return shipping costs up to $20 AUD when proof of shipping is provided.
  4. Refund Process: Refunds will be issued to the original payment method once we have received the returned goods.

Skin Reactions

If you experience an adverse skin reaction, please follow these steps:

  1. Contact Us: Email us with details and provide photographic evidence of the reaction.
  2. Evaluation: We may need to investigate the issue with our supplier.
  3. Return Shipping Costs: Return shipping for skin reactions is at the customer’s expense and is not refundable.

All prices are listed in Australian Dollars (AUD). If you have any questions about our Shipping and Returns policy, please reach out to us at info@tinarocheaesthetics.com.au